Your CRM shouldn't be a source of frustration. Whether you need help fixing issues, training new staff, or making those small improvements that add up, our support team has you covered.
Comprehensive support to keep your Dynamics 365 system running smoothly.
Something's not working? We diagnose and fix problems across Dynamics 365 Sales, Customer Service, Marketing, and Power Platform. Most issues resolved within 24 hours.
New team members? Refresher needed? We provide training sessions—virtual or on-site—tailored to how your organisation uses the system.
Those small changes that make a big difference: new fields, modified workflows, updated reports. We handle these efficiently without the overhead of a full project.
Periodic reviews to identify performance issues, security gaps, and optimisation opportunities. We catch problems before they become emergencies.
Microsoft releases updates regularly. We ensure your customisations work with new versions and help you take advantage of new features.
CRM is only as good as its data. We help with deduplication, data cleansing, and establishing processes to maintain quality.
Choose the arrangement that fits your needs and budget.
Best for: Organisations with minimal ongoing needs
Best for: Organisations with regular but unpredictable needs
Best for: Organisations wanting predictable costs and proactive management
Mini-enhancements are small changes that improve your system without requiring a full project.
Changes requiring 20+ hours, significant testing, or major architectural decisions are better scoped as projects with fixed pricing and formal requirements.
View Consulting ServicesMost support requests acknowledged within 2 hours during business hours. Critical issues escalated immediately.
Your requests are handled by experienced consultants who know Dynamics 365 deeply. No junior staff learning on your system.
Over time, we learn your specific configuration and business context. This means faster resolution and better recommendations.
We don't hold your system hostage. You own your configuration, your data, and your documentation. Stay because we deliver value, not because you're trapped.
Standard support: Monday-Friday, 8:30am-5:30pm AEST/AEDT. Critical issue support available outside hours for managed support clients.
Critical issues: Within 1 hour. High priority: Within 4 hours. Standard: Within 1 business day. These are acknowledgement times; resolution depends on complexity.
Yes. We regularly take over support for systems implemented by other partners. We'll conduct an initial review to understand your configuration.
We support Dynamics 365 Online (current) and recent on-premise versions. For legacy CRM versions (2016 and earlier), we can assist but recommend planning an upgrade.
We'll let you know when a request is better handled as a project. We'll scope it properly with fixed pricing and clear deliverables—no surprise costs.
Tell us about your current setup and support needs. We'll recommend the right arrangement and provide a clear quote.
Current Mayasoft clients: Email support@mayasoft.com.au or call 1300 058 349.
Many of our clients engage us for ongoing Microsoft Dynamics 365 support, troubleshooting, and small enhancements after go-live — without the overhead of large projects or full-time hires.
